Domestic orders typically arrive within 5-7 business days using standard shipping. International deliveries take 10-15 business days. We offer express shipping options for faster delivery. Each doll is carefully packaged in protective materials to ensure safe arrival. You’ll receive a tracking number via email once your order ships.

Yes, we offer extensive customization options. You can select hair color, eye color, skin tone, and facial features. Custom orders typically take 3-4 weeks to complete as each doll is handcrafted to your specifications. We’ll send progress photos during creation and work closely with you to ensure your complete satisfaction.

Gently clean your doll with a soft, slightly damp cloth using mild soap if necessary. Never submerge in water or use harsh chemicals. Pay special attention to creases and folds. Keep the doll away from direct sunlight and heat sources. We provide detailed care instructions with each purchase and offer a comprehensive care guide on our website.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and various digital payment methods including Apple Pay and Google Pay. All transactions are processed through secure, encrypted channels to protect your financial information. We also offer installment payment options through Klarna and Afterpay.

We offer a 30-day return policy for non-custom dolls in original condition with all accessories and packaging. Custom dolls are non-returnable unless defective. Shipping costs for returns are the customer’s responsibility. We carefully inspect all returns and process refunds within 5-7 business days of receiving the returned item.

All our dolls are crafted using high-quality, non-toxic materials that meet international safety standards. The vinyl used is medical-grade, and all paints and sealants are safety-certified. Each doll undergoes rigorous quality control checks before shipping to ensure both safety and quality standards are met.

Yes, all our dolls come with a 1-year warranty covering manufacturing defects. This includes issues with paint, vinyl, or assembly. Normal wear and tear, accidental damage, or improper care are not covered. Keep your proof of purchase for warranty claims, and contact our customer service team for assistance.

Each doll comes with a birth certificate, care instructions, one complete outfit, a magnetic pacifier (if applicable), and a soft blanket. Deluxe packages include additional clothing, accessories, and care items. All items are carefully packaged in our signature box with protective materials.

We provide detailed, high-resolution photos of each doll from multiple angles on our website. For custom orders, we send progress photos during creation. While we don’t offer physical previews, our detailed product descriptions and customer reviews help make informed decisions. We also offer virtual consultations for custom orders.

Each doll listing includes specific measurements and weights. Most of our dolls range from 18-22 inches and 4-7 pounds, similar to real newborns. We can customize the weight according to your preference during the creation process. Contact us for specific size recommendations based on your needs.